Legal and policies
Everything that governs buying a ticket or selling one, in plain language wherever the law lets us use it.
- Terms of ServiceEveryone · 7 min read
The agreement between you and MyTickets, whichever side of a ticket you are on.
Updated 29 August 2026
- Privacy PolicyEveryone · 3 min read
What we collect, why we hold it, and what you can ask us to do with it.
Updated 29 August 2026
- Cookie PolicyEveryone · 1 min read
The small number of cookies we set, and what each one is for.
Updated 29 August 2026
- Refund PolicyFor buyers · 2 min read
When you get your money back, when you do not, and how long it takes.
Updated 29 August 2026
- Fees and ChargesEveryone · 1 min read
What MyTickets charges, and who it is charged to.
Updated 29 August 2026
- Organiser AgreementFor organisers · 3 min read
The terms for selling tickets on MyTickets: your obligations, ours, and how you get paid.
Updated 29 August 2026
- Data Processing AddendumFor organisers · 2 min read
How attendee data is handled between an organiser and MyTickets.
Updated 29 August 2026
Still not sure?
Most questions about a refund or a ticket are quicker to answer than to look up. Write to us and we will tell you where you stand.
Contact support