Support
Most questions have a faster answer than an email. Start here.
Where is my ticket?
Tickets are sent by SMS the moment payment settles, and by email if you gave an address. You can also pull them up any time using the phone number you bought with — no account, no password.
Find my ticketsCan I get a refund?
If the event was cancelled, yes, and you do not need to ask. If your plans changed, usually not. The full answer, including what happens when an event moves, is in the Refund Policy.
Read the Refund PolicyI run events and need help
Sign in to your organiser account for your sales, attendees and payouts. If something is wrong with a payout or an event page, write to us and say which event.
For organisersWrite to us
Include your order reference or the phone number you bought with, and we can find the order straight away.
support@afcon.mytickets.africa
Questions about your personal data go to privacy@afcon.mytickets.africa. See the Privacy Policy.